Return Policy

100 Days Trial:

Avenco® offer free return & exchange service of mattress within 100-Night trial. Love it or your money back, simple as it. But before making a good choice, we suggest you sleep on new mattress at least 30 nights to adjust it just like new runing shoes also need a breaking-in period.


Avenco support free return within 100-Night trial for the mattress that placed on our official brand website. But please contact the retailer to follow its return policy if you purchase from other stores.

Return & Exchange Procedure:

Please email us at to initiate a return or an exchange. We will provide further assistance to exchange or return your item. To be eligible for a return/an exchange we will request valid proofs of purchase (such as your order confirmation email, order number or name) and product photos. Once approved, you have 30 days to complete the process. Return and exchange privileges will forfeit after 30 days.


Once we received your returned product and confirmed to be in good condition. The fund may be processed fully back to your account in 5 - 10 days.