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Frequently Asked Questions
About Avenco
Why should you choose Avenco?
You may hesitate between high-priced and low-priced mattresses and cannot make a choice.
That's because we often pay attention to mattresses and ignore the process and results of sleep.
Sleep is a way of life. A good sleep makes your dreams come true. Embrace an ideal morning.
Avenco wants to ensure that every customer can get a good night's sleep.
For this reason, we are committed to making our mattresses affordable and durable so that you can find your own sleeping partner.
You may hesitate between high-priced and low-priced mattresses and cannot make a choice.
That's because we often pay attention to mattresses and ignore the process and results of sleep.
Sleep is a way of life. A good sleep makes your dreams come true. Embrace an ideal morning.
Avenco wants to ensure that every customer can get a good night's sleep.
For this reason, we are committed to making our mattresses affordable and durable so that you can find your own sleeping partner.
What kind of warranties do we offer?
Avenco mattresses have been approved by the US CeritiPUR-US organization.
Our products come with a 10-year warranty.
We know that the body needs time to adjust to the new mattress.
To ensure that you are completely satisfied with the product, we provide you with a 100-night sleep trial.
Avenco mattresses have been approved by the US CeritiPUR-US organization.
Our products come with a 10-year warranty.
We know that the body needs time to adjust to the new mattress.
To ensure that you are completely satisfied with the product, we provide you with a 100-night sleep trial.
where are avenco mattresses made？
Our Avenco Hybrid mattresses are manufactured in Malaysia or Vietnam. The foam of Avenco has been approved by CertiPUR-US organization is the US, which is toxic-free, made without ozone depleters, PBDEs, mercury, lead, and other heavy metals. It's completely safe and eco-friendly, skin-friendly. Also, we offer 10 years warranty, no worry about the quality issue.
Our Avenco Hybrid mattresses are manufactured in Malaysia or Vietnam. The foam of Avenco has been approved by CertiPUR-US organization is the US, which is toxic-free, made without ozone depleters, PBDEs, mercury, lead, and other heavy metals. It's completely safe and eco-friendly, skin-friendly. Also, we offer 10 years warranty, no worry about the quality issue.
The Mattress
How Long Is The Trial Period?
The mattress comes with 100 nights sleep trial.
During the trial period, if you are not satisfied with our products, you can request a return.
As your body may need time to get used to the new bedding.
We hope you can give our products a trial period of at least two months.
The mattress comes with 100 nights sleep trial.
During the trial period, if you are not satisfied with our products, you can request a return.
As your body may need time to get used to the new bedding.
We hope you can give our products a trial period of at least two months.
Do I need to wait for 72 hours before I can use my new mattress?
Though it is possible to use your mattress after six hours, we suggest that you wait for the recommended 72 hours.
Doing this allows your mattress to expand fully and eliminate any unpleasant odors it might have from being manufactured, compressed, and shipped.
Though it is possible to use your mattress after six hours, we suggest that you wait for the recommended 72 hours.
Doing this allows your mattress to expand fully and eliminate any unpleasant odors it might have from being manufactured, compressed, and shipped.
How long can I expect my mattress to last?
Our mattresses come with a 10-year warranty and are sure to last as long, if not longer, than other memory foam mattresses on the market.
However, to get the most out of your mattress, make sure to care for it properly. This way, you will have years of comfort.
Our mattresses come with a 10-year warranty and are sure to last as long, if not longer, than other memory foam mattresses on the market.
However, to get the most out of your mattress, make sure to care for it properly. This way, you will have years of comfort.
How Can The Mattress Match With The Bed Frame?
Normally, a mattress and a bed frame should be the same size so that the product can exert its comfort and stability.
However we do plan on adding bedframes as part of our online collection and therefore, please keep checking back in on our website or subscribe to our newsletter for the latest product updates!
Normally, a mattress and a bed frame should be the same size so that the product can exert its comfort and stability.
However we do plan on adding bedframes as part of our online collection and therefore, please keep checking back in on our website or subscribe to our newsletter for the latest product updates!
Does this mattress contain fiberglass?
All Avenco mattress selling on the USA has a fireproof function but our mattress does not contain fiberglass.
According to the law, mattresses sold in the United States must include the fireproof function which could protect people. So we use special material which friendly to people's skin and also harmless for our health.
Is the 12 inch better than the 10 inch mattress?
The 12 inch full size mattress has a thicker high-density comfort foam layer. So you will feel more comfortable on the 12 inch hybrid mattress full than 10 inch mattress.
What is the weight limit of the twin mattress?
Avenco twin bed does not exceed 300KG, double bed does not exceed 500KG.
Shipping & Returns
What is our shipping policy?
Avenco's products are shipped from one of our United States' located warehouses and can reach most delivery addresses in the United States within 2-6 business days.
Orders placed on weekdays are shipped out the next business day.
Orders placed on the weekend will be shipped out the next Monday.
Please keep in mind that extra shipping charges may be applied if you live in a remote area.
For more information, please refer to our Shipping Policy.
Avenco's products are shipped from one of our United States' located warehouses and can reach most delivery addresses in the United States within 2-6 business days.
Orders placed on weekdays are shipped out the next business day.
Orders placed on the weekend will be shipped out the next Monday.
Please keep in mind that extra shipping charges may be applied if you live in a remote area.
For more information, please refer to our Shipping Policy.
What is our return policy?
Returns will be free of charge with quality issues in 100 days. Non-quality issues, you need to pay for return shipping.
Please email us at info@avencohome.com to initiate a return or an exchange. We will provide further assistance to exchange or return your item.
More details can be clicked here.
Returns will be free of charge with quality issues in 100 days. Non-quality issues, you need to pay for return shipping.
Please email us at support@avencohome.com to initiate a return or an exchange. We will provide further assistance to exchange or return your item.
More details can be clicked here.
Still Have Any Questions?
Can't find what you want?
Send us an email to customer support,
We will reply immediately.
support@avencohome.com