Avenco Support Center

Welcome to Avenco support center.

We want to guarantee you purchase experience and satisfaction with our products. Here at Avenco support center, we have summarized the FAQs, which should contain most of the answers you need.

But, if you have still have questions, do not hesitate and reach out anytime.


For the Avenco Memory Foam Mattresses

What are the dimensions of the memory foam mattresses?

We have created a page for mattress size guide, please visit: https://www.avencohome.com/pages/size-guide

How much do the memory foam mattresses package weight?

Mattress size 10'' Mattress (lbs) 12'' Mattress (lbs)T

Twin

42.55

/

Twin XL

42.99

/

Full

56.22

70.99

Queen

66.80

84.44

King

81.57

102.96

Cal King

81.57

102.96

Does this memory foam mattress have a smell?

Avenco memory foam mattress's filling is certified from CertiPUR-US. There might be a little smell with brand new foam, but it is normal and harmless. Avenco memory foam mattress contains memory foam. All the new memory foam materials have a slight smell and since sealed and transported after leaving the factory, the odor stored inside. Don't worry, this odor is not harmful to the human body.

If you are sensitive to the smell of the memory foam. It is recommended that remove the mattress cover and put the mattress to a ventilate place for a few days before use. Usually, after a week the memory foam mattress's smell will disappear. At the same time, you can buy some bamboo charcoal bags and deodorants to help eliminate the odor.

What are package dimensions of the memory foam mattress? 

Mattress Size 10'' Mattress Package Dimension 12'' Mattress Package Dimension

Twin

18.5 * 18.5 * 23.6 inch

/

Twin XL

18.5 * 18.5 * 23.6 inch

/

Full

18.5 * 18.5 * 23.6 inch

18.5 * 18.5 * 29.92 inch

Queen

19.69 * 19.69 * 33.46 inch

19.69 * 19.69 * 33.46 inch

King

19.69 * 19.69 * 40.55 inch

19.69 * 19.69 * 40.55 inch

Cal King

19.69 * 19.69 * 38.58 inch

19.69 * 19.69 * 38.58 inch

For the Avenco Hybrid Mattresses

What are the dimensions of the hybrid mattresses?

We have created a page for mattress size guide, please visit: https://www.avencohome.com/pages/size-guide

How much do the hybrid mattresses package weigh?

Mattress size 10'' Mattress (lbs) 12'' Mattress (lbs)T

Twin

58.64

/

Twin XL

62.39

/

Full

78.49

83.78

Queen

90.83

98.77

King

116.85

126.99

Cal King

113.98

133.34

Does the hybrid mattress get hot at night?

Avenco premium full innerspring mattress is designed with gel-infused foam with open cells so that it's ventilated to meet your needs. Gel foam naturally adjusts the mattress temperature to make you sleep comfortably. You won't get hot and enjoy cool all night long.

Is the hybrid mattress firm or soft?

The Avenco hybrid mattress is a medium firm mattress. If you want to see the hardness of a real person test, you can watch our product video. The video clearly shows what happens when people are lying in our 10 inch innerspring and gel memory foam mattress. Here is the link for Avenco Hybrid Mattress video: https://www.youtube.com/watch?v=4fU1yRq0Wtc&t=1s

Can you feel the transfer of movement from your partner in the hybrid mattress?

Avenco hybrid mattress full limits bounce and absorbs motion disturbance between partners with individually encased springs, which means you will NOT be disturbed when your mate turns over or gets up. You will get a more peaceful and quiet sleep with Avenco mattress.

Does the hybrid mattress has a removable cover?

No. Avenco hybrid mattress is a whole and the mattress's cover cannot be removed. Our stretch knit modal fabric is very comfortable. If you are worried about soiling, it is recommended that you use a mattress cover.

What are the package dimensions of the hybrid mattress?

Mattress Size 10'' Mattress Package Dimension 12'' Mattress Package Dimension

Twin

12.6 * 12.6 * 43.31 inch

/

Twin XL

12.6 * 12.6 * 43.31 inch

/

Full

12.6 * 12.6 * 58.27 inch

13.39 * 13.39 * 58.27 inch

Queen

12.6 * 12.6 * 64.17 inch

13.39 * 13.39 * 64.17 inch

King

12.6 * 12.6 * 80.31 inch

13.39 * 13.39 * 80.31 inch

Cal King

12.6 * 12.6 * 76 inch

13.39* 13.39 * 75.98 inch

For the Avenco Mattresses Warranty & Policy

How long is the trial period? 

The mattress comes with 100 nights sleep trial.

During the trial period, if you are not satisfied with our products, you can request a return.

As your body may need time to get used to the new bedding.

We hope you can give our products a trial period of at least two months.

What is the term of the warranty?

We provide a 10-year warranty for a memory foam mattress and a hybrid mattess.

The warranty comes with the order, if you need the warranty assurance, just give us the order ID to start the warranty policy.

How much is the shipping cost?

Avenco offers free shipping to all of the contiguous United States and some military post office boxes. But some areas cannot be delivered, such as Alaska, Hawaii, and others. If you are in these areas, please contact us before ordering.

What is the shipping policy?

Handling times: Our warehouse will take 1-3 business days to process your item.

Shipping times: All items are being shipped from the United States. Your products may arrive on different days, depending on your distance from our warehouse. It usually takes 3-5 business days to deliver your item by UPS or FedEx. If the transportation period is a Black Friday or a major shopping festival, there will be some pressure on transportation, so the delivery time may take 5-10 business days, please understand and wait patiently.

Other questions: We will continue to improve our transportation policy. Please contact us for more information.

What is the return policy?

Returns will be free of charge with quality issues in 100 days. Non-quality issues, you need to pay for return shipping.

Please email us at info@avencohome.com to initiate a return or an exchange. We will provide further assistance to exchange or return your item.

To be eligible for a return/an exchange we will request valid proofs of purchase

(such as your order confirmation email, order number or name) and product photos.

Once approved, you have 30 days to complete the process.

Return and exchange privileges will forfeit after 30 days.

More details can be clicked here.

 

For the Mattresses Common Questions

How to ensure the Avenco mattress can be moved into your bedroom? 

Don't worry. Our Avenco mattress delivery by "mattress in a box". Our mattress is compressed into a small box so that couriers can easily and quickly deliverit to your house.

Is there a mattress smaller than a twin?

There are six sizes available in Avenco mattresses, that is Twin, Twix XL, Full, Queen, King, Cal King. We don't have a mattress smaller than a Twin size mattress.

How can the mattress match with the bed frame?

Normally, a mattress and a bed frame should be the same size so that the product can exert its comfort and stability.

What is the difference between a king-size mattress and a california king size mattress?

A king mattress is measuring 76 * 80 inches while a California king mattress is measuring 72 * 84 inches. Thus, compared to a king mattress, a California king mattress is 4 inches longer than a king mattress, but a king mattress is 4 inches wider than a California king mattress.

Customer Service

Email: info@avencohome.com

We will get you back as soon as possible within 24 hours.

Avenco

Support Center

Welcome to Avenco support center.

We want to guarantee you purchase experience and satisfaction with our products. Here at Avenco support center, we have summarized the FAQs, which should contain most of the answers you need.

But, if you have still have questions, do not hesitate and reach out anytime.

For the Avenco Memory Foam Mattresses

What are the dimesions of the memory foam mattresses?

We have created a page for mattress size guide, please visit: https://www.avencohome.com/pages/size-guide

How much do the memory foam mattresses package weight

Mattress Size 10'' Mattress (lbs) 12'' Mattress (lbs)

Twin

42.55

/

Twin XL

42.99

/

Full

56.22

70.99

Queen

66.80

84.44

King

81.57

102.96

Cal King

81.57

102.96

Does this memory foam mattress have a smell?

Avenco memory foam mattress's filling is certified from CertiPUR-US. There might be a little smell with brand new foam, but it is normal and harmless. Avenco memory foam mattress contains memory foam. All the new memory foam materials have a slight smell and since sealed and transported after leaving the factory, the odor stored inside. Don't worry, this odor is not harmful to the human body.

If you are sensitive to the smell of the memory foam. It is recommended that remove the mattress cover and put the mattress to a ventilate place for a few days before use. Usually, after a week the memory foam mattress's smell will disappear. At the same time, you can buy some bamboo charcoal bags and deodorants to help eliminate the odor.

What are package dimensions of the memory foam mattress? 

Mattress Size 10'' Mattress Package Dimension 12'' Mattress Package Dimension

Twin

18.5 * 18.5 *23.6 inch

/

Twin XL

18.5 * 18.5 *23.6 inch

/

Full

18.5 * 18.5 *23.6 inch

18.5 * 18.5 *29.92 inch

Queen

19.69 * 19.69 *33.46 inch

19.69 * 19.69 *33.46 inch

King

19.69 * 19.69 * 40.55 inch

19.69 * 19.69 * 40.55 inch

Cal King

19.69 * 19.69 * 38.58 inch

19.69 * 19.69 * 38.58 inch

For the Avenco Hybrid Mattresses

What are the dimesions of the hybrid mattresses?

We have created a page for mattress size guide, please visit: https://www.avencohome.com/pages/size-guide

How much do the memory foam mattresses package weight

Mattress Size 10'' Mattress (lbs) 12'' Mattress (lbs)

Twin

58.64

/

Twin XL

62.39

/

Full

78.49

83.78

Queen

90.83

98.77

King

116.85

126.99

Cal King

113.98

133.34

Does the hybrid mattress get hot at night?

Avenco premium full innerspring mattress is designed with gel-infused foam with open cells so that it's ventilated to meet your needs. Gel foam naturally adjusts the mattress temperature to make you sleep comfortably. You won't get hot and enjoy cool all night long.

Is the hybrid mattress firm or soft

The Avenco hybrid mattress queen is a medium firm mattress. If you want to see the hardness of a real person test, you can watch our product video. The video clearly shows what happens when people are lying in our 10 inch innerspring and gel memory foam mattress.

Can you feel the transfer of movement from your partner in the hybrid mattress?

Avenco hybrid mattress full limits bounce and absorbs motion disturbance between partners with individually encased springs, which means you will NOT be disturbed when your mate turns over or gets up. You will get a more peaceful and quiet sleep with Avenco mattress.

Does the hybrid mattress has a removable cover?

No. Avenco hybrid mattress is a whole and the mattress's cover cannot be removed. Our stretch knit modal fabric is very comfortable. If you are worried about soiling, it is recommended that you use a mattress cover.

What are the package dimensions of the hybrid mattress?

Mattress Size 10'' Mattress Package Dimension 12'' Mattress Package Dimension

Twin

12.6 * 12.6 * 43.31 inch

/

Twin XL

12.6 * 12.6 * 43.31 inch

/

Full

12.6 * 12.6 * 58.27 inch

13.39 * 13.39 * 58.27 inch

Queen

12.6 * 12.6 * 64.17 inch

13.39 * 13.39 * 64.17 inch

King

12.6 * 12.6 * 80.31 inch

13.39 * 13.39 * 80.31 inch

Cal King

12.6 * 12.6 * 76 inch

13.39 * 13.39 * 75.98 inch

For the Avenco Mattresses Warranty & Policy

How long is the trial period

The mattress comes with 100 nights sleep trial.

During the trial period, if you are not satisfied with our products, you can request a return.

As your body may need time to get used to the new bedding.

We hope you can give our products a trial period of at least two months.

What is the term of the warranty

We provide a 10-year warranty for memory foam mattress and hybrid mattress.

The warranty comes with the order, if you need the warranty assurance, just give us the order ID to start the warranty policy.

How much is the shipping cost?

Avenco offers free shipping to all of the contiguous United States and some military post office boxes. But some areas cannot be delivered, such as Alaska, Hawaii, and others. If you are in these areas, please contact us before ordering.

What is the shipping policy?

Handling times: Our warehouse will take 1-3 business days to process your item.

Shipping times: All items are being shipped from the United States. Your products may arrive on different days, depending on your distance from our warehouse. It usually takes 3-5 business days to deliver your item by UPS or FedEx. If the transportation period is a Black Friday or a major shopping festival, there will be some pressure on transportation, so the delivery time may take 5-10 business days, please understand and wait patiently.

Other questions: We will continue to improve our transportation policy. Please contact us for more information.

What is the return policy

Returns will be free of charge with quality issues in 100 days. Non-quality issues, you need to pay for return shipping.

Please email us at info@avencohome.com to initiate a return or an exchange. We will provide further assistance to exchange or return your item.

To be eligible for a return/an exchange we will request valid proofs of purchase

(such as your order confirmation email, order number or name) and product photos.

Once approved, you have 30 days to complete the process.

Return and exchange privileges will forfeit after 30 days.

More details can be clicked here.

For the Mattresses Common Questions

How to ensure the Avenco mattress can be moved into your bedroom?

Don’t worry. Our Avenco mattress delivery by “mattress in a box”. Our Avenco mattress is compressed into a small box so that couriers can easily and quickly deliver it to your house.

Is there a mattress smaller than a twin

There are six sizes available in Avenco mattresses, that is Twin, Twin XL, Full, Queen, King, Cal King. We don’t have a mattress smaller than a Twin.

How can the mattress match with the bed frame?

Normally, a mattress and a bed frame should be the same size so that the product can exert its comfort and stability.

What is the difference between a king-size mattress and a california king size mattress?

A king mattress is measuring 76 * 80 inches while a California king mattress is measuring 72 * 84 inches. Thus, compared to a king mattress, a California king mattress is 4 inches longer than a king mattress, but a king mattress is 4 inches wider than a California king mattress.

Customer Service

Email: info@avencohome.com

We will get you back as soon as possible within 24 hours.